TERMS & CONDITIONS

Gift Cards

The gift card will be issued to the SeaMiles Member based on the required information that the member has provided while purchasing the gift card on SeaMiles mobile app.

Use of Gift Cards

The SeaMiles Member may only use the gift card in accordance with this agreement. The gift card can only be used in retailers participating in the programme as part or full payment for goods. Gift card is strictly personal and can be used only by the SeaMiles Member. Gift cards are not refundable and cannot be exchanged for cash, be sold or transferred.

The gift card will cease to be valid for period as per partner agreement from the date of purchase/issuance; this is referred to as the ‘expiry date’. On the expiry date, the gift card will cease to function and the SeaMiles Member will not be entitled to use the gift card.

The gift Card is a prepaid, stored value card and should be treated just like cash in a wallet or purse. If the prepaid gift card is lost or stolen, you may lose any funds held on the prepaid gift card. The SeaMiles Member must do all that he/she reasonably can keep the gift card safe. Any misuse by a third party will be at your risk. SeaMiles will not be liable for any misuse of the Card arising out of the loss, theft or misuse of the gift card. SeaMiles may issue you a replacement gift card in the event of loss or theft of your gift card subject to you providing the necessary documents and information. SeaMiles will be entitled to assume that a transaction was authorized by the SeaMiles Member where the correct gift card number is entered at the point of sale or where relevant information is supplied to the retailer that allows them to process the transaction. SeaMiles may refuse to approve a Transaction and/or suspend the gift card, with or without notice, if SeaMiles thinks that the gift card has been or is likely to be misused or if you have breached the Agreement, including if we suspect any illegal use of the gift card. If we do suspend the gift card, we will inform you of our decision, unless such disclosure is prohibited by law or would otherwise compromise fraud prevention or security measures. The SeaMiles Member will be liable for all losses in respect of the gift card if you have (i) acted fraudulently; (ii) failed to use the gift card in accordance with the Agreement; (iii) have failed to notify us without undue delay on becoming aware of the loss, theft or misuse of the gift card; or (iv) have failed to take all reasonable steps to keep the gift card’s security features safe.

General Provisions

The goods and/or services are sold to the SeaMiles member Beneficiaries at retail price at the time of the Purchase of the gift card and are paid immediately to the concerned Partner Store by the gift card sourcing company. The goods and/or services are sold by the Partner Stores to the SeaMiles Member and not by Miles or the gift card sourcing company.

The SeaMiles Member will go directly to the Partner Store, select the goods and/or services he would like to purchase and pay with SeaMiles Gift cards with the obligation to present any SeaMiles Rewards gift card together with a valid photo identification.

If the Partner Store is a website, the SeaMiles Member will select on the Website to purchase the good(s) and/or service(s) by selecting MyList Gift Cards ( Gift card sourcing company) in the payment methods, fill in the information required by the Partner Store, including the Gift card number and the password provided on the email by SeaMiles. The SeaMiles Member can take the goods and/or services immediately upon Purchase depending whether he chose to get it delivered or collect from store.

If the goods and/or services have been purchased in a Partner Store (either in store, by internet or through SeaMiles ), terms and conditions of the Partner Store apply. If return or refund is authorized by the Partner Store, the Purchase amount will not be credited back to the SeaMiles Account.

The goods and/or services are sold to the SeaMiles Member by the Partner Store at retail price at the time of the Purchase. The Beneficiary would be able to benefit from any discount and/or sale done in the Partner Store.

The delivery of the Goods will be done by the Partner Store which will inform directly to SeaMiles about the availability and delivery timing. If the SeaMiles fails to take delivery of the Goods or if the delivery instructions provided are not accurate, the Partner Store shall apply their own term and conditions.

Airline and Hotel Bookings

SeaMiles offers you the flexibility to book airlines and hotel reservations on the SeaMiles mobile app platform. Members will earn Miles for every successful booking completed on the rewards platform.

Bookings can be paid using any valid payment card on the payment gateway provided on the mobile app.

Booking prices are quoted based on the available price across suppliers at the time of booking, for chosen route/destination, class of travel, passenger type, dates and times of travel.

Bookings are subject to availability and applicable airline and hotel booking policies. In the event of any conflict between the supplier’s booking policies and SeaMiles Travel Terms and Conditions, the booking policy of the supplier/ airline /hotel will apply.

SeaMiles reserves the right to change the pricing and minimum spend required for travel rewards at any time without prior notice.

Travel rewards can be booked for members themselves or for anyone else they choose, provided the traveller/s have the relevant documentation and identification to utilize the booking. Once a booking is made with a registered name, the traveller’s name cannot be changed.

Age classification for flight, hotel and car rental bookings is determined by the age of the traveller at the end of the travel period.

Dates for all travel bookings must be confirmed at the time of booking. Travel bookings cannot be held.

SeaMiles has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond suppliers' direct control.

It is the responsibility of the SeaMiles to review airline baggage allowances, any travel restrictions, warnings, announcements and advisories, prior to making travel arrangements to international destinations.

It is the responsibility of the SeaMiles member to obtain any required visa’s for entry to the country of destination or connecting destinations by contacting the respective embassy directly. Visa requirements will not be communicated by SeaMiles.

By offering SeaMiles Travel offering to destinations, SeaMiles does not represent or warrant any travel as advisable or without risk, and as such are not liable for damages or losses that may result from travel to such destinations.

Refunds can only be credited to the original payment card used. Refunds will be processed within 14 days (or as applicable by the airline or hotel operator) of the applicable cancellation fees being paid by the airline/hotel or supplier.

Refunds are not available for partially used flight booking tickets, hotel stays.

For bookings made using Miles that have subsequently expired, the expired Rewards will be forfeited and not credited back in the event of a cancellation.

Failure to travel or cancel travel bookings within the required timeframe will result in the travel booking being forfeited. Forfeited travel bookings are no longer valid and are non-refundable. The responsibility lies entirely on the member.

SeaMiles has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure.

The airlines, hotels and car rental companies and other reward suppliers providing travel or other services are independent contractors and not agents or employees of SeaMiles.

SeaMiles accepts no responsibility for any loss from or related to travel cancellation or delay, loss or damage to luggage or other property, personal accident or sickness suffered while travelling, refund charges or any other circumstances arising from the purchase of travel products from SeaMiles platform.

SeaMiles is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any suppliers

Flight bookings are subject to airline seat availability and applicable fare rules and any applicable surcharges or service fees levied by the operator

Flight reward prices apply for the whole flight ticket and include the airfare, airport taxes (where such taxes are payable at the point of payment), duties and charges (including government and other taxes). They do not include the airport taxes that are payable upon departure or arrival directly at certain airports.

Flight bookings are non-transferable.

In some cases, flight bookings are eligible to collect airline frequent flyer Program points. It is the passengers’ responsibility to contact the airline directly to inquire about eligibility and ensure frequent flyer points are collected from eligible and participating airlines.

For flight bookings, date changes, airport changes, re-routing and ticket upgrades are permitted based on airline terms & conditions. The applicable airline fees and related service fees are payable by a payment card using the payment gateway available on the mobile app.

When making a flight reward booking, the name(s) provided at the time of booking must be the full name of the person(s) travelling, as it appears on their passport.

Proof of identity will be required at check-in.

Electronic tickets will be issued and sent to the members registered email address and to the alternate email address specified in the booking (if any)

SeaMiles is not responsible for the fulfilment of special requests (e.g. meal choices, seat allocation, special assistance). The member will need to contact the airline directly for all special requests.

It is the members' responsibility to check for updates regarding any changes in flight timings. SeaMiles and its travel supplier cannot be held responsible for communicating any updates related to flight bookings.

Hotel Bookings

Hotel bookings are subject to the terms and conditions imposed by the hotel.

Hotel booking prices apply for the room stay only unless specified otherwise at the time of booking. All additional charges are the liability of the primary/lead guest and payable to the hotel directly.

Hotel bookings must be booked in the name of the primary/lead guest who should be at least 18 years of age at the time of check-in or as per the hotel policy.

Hotel bookings are non-transferable.

Expenses incurred during the hotel stay such as telephone charges, pay television, meals (unless specified), laundry, room service, mini bar, tips etc. are additional costs which must be paid directly to the hotel at the time of check-out.

Check-in and check-out times are as per the hotel terms and conditions.

In some cases, hotel bookings are eligible to collect hotel loyalty Program points. It is the members' responsibility to contact the hotel directly to inquire about eligibility and ensure loyalty points are collected from eligible and participating hotels.

After the hotel booking has been confirmed changes or cancellations can only be made if permitted within the hotel rules of the booking and charges will apply, payable by a Visa or MasterCard credit card only.

For some hotel suppliers, an amendment request may require a cancellation of the original booking and submitting an entirely new online booking by the member. In these circumstances, rates and room availability will be subject to hotel inventory rules applicable for the period. Best efforts will be made to secure same rates, but this cannot be guaranteed.

Valid photo identification will be required at the time of check-in for each occupant of a hotel room booking.

Hotel booking confirmation and sent to the member's registered email address and to the alternate email address specified in the booking (if any)

Special requests (e.g. bed type, honeymoon/anniversary, room location, early check-in, late check-out etc.) should be requested with the hotel directly and are subject to availability at the time of check in and at the hotel discretion. SeaMiles and/or the hotel cannot confirm these concessions at the time of booking.

Travel Booking Amendments and Cancellations (i.e. Flights, Hotels)

Amendments and cancellations can only be made if permitted within the terms and conditions of the travel booking from the airline, hotel provider.

Fare rules should be checked at the time of booking. Please refer to the full terms and conditions of the airline which can be found on the airline’s website.

If amendments or cancellations are made directly with the airline, hotel provider or car rental provider, SeaMiles will be unable to subsequently change, cancel or refund your booking.

Refunds can only be credited to the original payment card used. Refunds will be processed within 14 days ( or as applicable as per terms and conditions of the supplier) of the applicable cancellation fees being paid.

Any amendment or cancellation fees imposed by the flight or hotel provider must be paid by a valid payment card using the payment gateway on the SeaMiles App.

In the event of any permitted cancellations, all applicable cancellation fees must be paid with a payment card prior to any refund being provided.

For bookings made using Miles that have subsequently expired, the expired Miles will be forfeited and not credited back in the event of a cancellation.

Failure to travel or cancel a travel reward booking within the required timeframe will result in the travel booking being forfeited. Forfeited travel bookings are no longer valid and are non-refundable.

Refunds are not available for partially used flight booking tickets or hotel stays.

Use of information and materials

The information and materials contained in these pages, and the terms, conditions, and descriptions that appear, are subject to change. Continued use of the website/app or any pages thereof shall be deemed acceptance by the user of such changes. Unauthorized use of the bank’s web sites and systems including but not limited to unauthorized entry into the SeaMiles systems, misuse of passwords, or misuse of any information posted on a site is strictly prohibited. Not all products and services described in this website are available in all geographic areas. Your eligibility for products and services is subject to final determination by the bank and/or its relevant affiliates.

Submissions

All information submitted to SeaMiles via this website/app shall be deemed and remain the property of SeaMiles. SeaMiles shall be free to use, for any purpose, any idea, concepts, know-how or techniques contained in information provided by any user of this website/app to SeaMiles through this website/app. SeaMiles shall not be subject to any obligations of confidentiality regarding such information except as agreed by the SeaMiles having the direct customer relationship or as otherwise specifically agreed or required by law

Confidentiality of Information

SeaMiles has taken reasonable steps to ensure the confidentiality of information taken at this website/app and transmitted via the internet. However, unauthorized third parties to intercept confidential information and the SeaMiles cannot be responsible should confidential information be intercepted and subsequently used by an unintended recipient.

Communication

All communication sent by shipowner or third party is the liability of that entity and not SeaMiles as we are just a platform to allow various entities to share information with SeaMiles users.

Notice

Please read these terms and conditions carefully. By accessing this website/app and any pages thereof, you agree to be bound by the terms and conditions below. If you do not agree to the terms and conditions below, do not access this website/app, or any pages thereof.

Copyright © 2019 SeaMiles rewards. All rights reserved.

Copyright and any other intellectual property in this website/app, its pages, the screens displaying the pages, the information and material contained therein is owned by SeaMiles unless otherwise indicated.